Shipping

We are able to provide Free Shipping within the EU on all orders above £200.

As each piece is handmade to order, please allow 2-4 weeks for shipment. However, we do keep a few items in stock so if you are looking for a faster turnover get in touch by sending us an email to hello@muttermetalworks.com.

Tracking is provided on all shipping however, if you require Insurance please add the option on Checkout.

International customers are responsible for any tax fees or duties.

We cannot take responsibility for any lost or damaged parcels.

Returns

All sales are final on sale items.

We do not accept returns unless an item is faulty upon arrival.

Returns can be made within 15 days after shipping and items must be sent in original condition.
Please send an email to hello@muttermetalworks.com.

Incorrect ring sizes are avoidable by either visiting your local jewellery store or purchasing a plastic ring sizer online. There is a £30 fee for resizing services and we’re unable to provide international resizing at the moment.

Jewellery Care for Brass Pieces

Taking care of your jewellery pieces is an act of love and it can be fast and easy with just the right tools.

We avoid plating some of our brass pieces with gold as it eventually wears down, the end result being patchy and harder to fix. We only risk it on pieces we know it’ll last.

Given the oxidizing nature of the material, avoid contact with water and cosmetics.

After some use it's natural to see oxidization occur, either embrace it or use a polishing cloth regularly.

Natural polishing recipe: make a paste with the juice of half a lemon and one teaspoon of baking soda. Rub on jewelry in one direction with a cloth until clean. Wipe off the paste, rinse with water and pat dry.

Jewellery Care for Silver Pieces

Silver is a lot easier to clean but that doesn’t mean you won’t have to tend to it.

Unlike brass, silver will start oxidizing faster if it’s not put to use. The more you wear it the more you’ll prevent it.

Avoid contact with grease and cosmetics (and hot springs too!).

Your microfiber polishing cloth will do just the trick, always keep one at hand as it’ll do wonders for all your pieces.

For a really pristine patina free look you can use the aforementioned paste.