Terms & Conditions

Privacy Policy

By using our website, you agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.

Klarna

In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.

Shipping 

There is always a Standard Shipping option, that means we use Royal Mail Signed and Tracked. It is insured up to £500 within the UK and up to £250 for the rest of the world.

There is also an Express Shipping option, that means your order is tracked, fully insured and as soon as it is ready to be dispatched it will arrive within 2 working days.

If your piece is in stock it will be dispatched within 2-3 business days. Otherwise, please allow 1-3 weeks. For a fast turnaround please get in touch at hello@muttermetalworks.com.

International customers are also responsible for any tax fees or duties, including the winners of giveaways or contests. All International orders are final sale.

Shipping adress

20 Felstead Street, unit 2F Oslo House, E95LT London, U.K.

Refund Policy

All orders are final unless faulty. The buyer has up to 15 days to initiate a return by getting in touch through hello@muttermetalworks.com.

Klarna

Klarna is a payment provider used on Mutter’s website to ensure an easy and secure payment process. Klarna may carry out limited credit searches to help them decide which payment options to offer you. These limited searches will be visible to you on your credit file and to the credit reference agency used by them. They will not affect your credit score and will not impact your chances of obtaining credit in the future.

You’ll be offered the option to Pay in 3, where you will pay the first installment at the time of placing your order. Further installments will subsequently be paid 30 days and 60 days later. Additional charges may apply if you fail to pay Klarna by the specified due date(s).

To view the full Klarna Terms and Conditions please click here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

Klarna, Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden