Privacy Policy

By using our website, you agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.

Klarna

In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.

Shipping 

All the jewelry is handmade in London and ships worldwide. The delivery estimates given here are to be taken into account after we have handcrafted your order.

If your piece is in stock it will be dispatched within 2-3 working days. Otherwise, please allow 1-3 weeks. For a fast turnaround please get in touch at hello@muttermetalworks.com.

UK

Royal Mail Special Delivery Tracked - delivers within two working days, fully insured.

Rest of the World

International customers are responsible for any tax fees or duties. All International orders are final sale unless by fault of the sender.

Fedex Express - next day delivery, fully insured.

Royal Mail Tracked & Signed - may take up to 15 days to deliver, insured up to £250.

Shipping address 20 Felstead Street, unit 2F Oslo House, E95LT London, U.K.

Refund Policy

All orders are final unless faulty. The buyer has up to 15 days to initiate a return by getting in touch through hello@muttermetalworks.com.

Klarna

Klarna is a payment provider used on Mutter’s website to ensure an easy and secure payment process. Klarna may carry out limited credit searches to help them decide which payment options to offer you. These limited searches will be visible to you on your credit file and to the credit reference agency used by them. They will not affect your credit score and will not impact your chances of obtaining credit in the future.

You’ll be offered the option to Pay in 3, where you will pay the first installment at the time of placing your order. Further installments will subsequently be paid 30 days and 60 days later. Additional charges may apply if you fail to pay Klarna by the specified due date(s).

To view the full Klarna Terms and Conditions please click here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

Klarna, Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden